We are here to help, in your language and on your hours
The Groman Pro support team handles every request quickly, kindly and professionally. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer questions, explain features and help with any issue. Fill in the form and a support specialist reviews your request, usually within the first business hour.
Registration is open, spots are limited
By creating an account you agree to our Privacy Policy and Terms of Use .
A personal manager will contact you within 24 hours.
Contact details
One support team for both markets, with service hours for each country.
Toronto office
100 King Street West, Suite 4600, Toronto, ON M5X 1A9, Canada.
Office service hours: Monday to Friday, 9:00–18:00 (Eastern Time).
Mexico City office
Av. Presidente Masaryk 111, Polanco, Miguel Hidalgo, 11560 Mexico City, Mexico.
Office service hours: Monday to Friday, 9:00–18:00 (Central Time).
Service centre
Monday to Friday, 9:00–20:00 (Eastern Time).
Usual wait time on phone and chat: usually under 5 minutes during working hours.
Where to find us
Two offices, one standard of service. If you prefer to visit, we receive you by appointment during service hours.
Toronto
Exact address: 100 King Street West, Suite 4600, Toronto, ON M5X 1A9, Canada.
Mexico City
Exact address: Av. Presidente Masaryk 111, Polanco, Miguel Hidalgo, 11560 Mexico City, Mexico.
Who answers you
Requests are handled by the Client Support & Compliance department. They can help you with:
Account and verification
Account setup, identity verification, contact-detail changes and access recovery.
Deposits and withdrawals
Status of Interac e-Transfer and SPEI transfers, card withdrawal times and statements.
Reports and strategies
Explaining operation reports, adjusting parameters, pauses and questions about market behaviour.
Documents and complaints
Terms of use, policies and the formal complaint procedure with a case number.
If your request is a formal complaint, follow the process on the complaints page so it is registered with a reference number. We never ask for passwords or verification codes by email; see the fraud warning if you receive a suspicious message in the name of Groman Pro.